When purchasing the Interwatch Security solution you will recieve the following support:

Support

We offer telephone and email support to all customers between 9am and 5pm Monday to Friday. This support includes technical and general queries. If you need help with the software, your camera or just have a general question for us we are here to help

Camera Support

All customers receive full camera support. Should your camera detect failure we are able to login remotely to diagnose the problem. These type of cameras are normally very reliable, however, if the occasion arises where we can not solve the problem remotely we will send an engineer out to re-set/re-configure the camera for you.

Onsite training

One the installation has been completed we will send one of our experienced trainer's to your site to train you on how to you use the software.

Account Management Visits

Our customers are important to us which is why we regularly visit them to ensure they are happy and answer any questions they may have.

Alert sent on camera failures

Should your camera detect failure you are sent an alert. The Camera Management Centre at Interwatch Security are also sent notification so they can attend to the problem and will also contact you.